Enter your support code

Your technician will read you eight characters. Letters and numbers, in any case.

Codes last 30 minutes and work once.

Download the connector

This lets your technician work on this computer while you are on the call. It runs only while the session is open.

Code

1. Open the file from your Downloads folder.
2. Windows may ask whether to allow it. Choose Yes.
3. Tell your technician when the window appears.

This is a Mac

Stay on the line. Your technician will connect to this Mac another way.

Code

That code will not work